Make Lemonade Psychology Pty Ltd is dedicated to delivering high-quality services. This Privacy Policy describes our commitment to you regarding the management of your Personal Information. It applies to all our Services, excluding client therapy and coaching services. For information on how we manage your data during these specific services, please refer to our Client Privacy and Consent Policies.
- Client Privacy & Consent – Mental Health & Wellbeing Client
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au
What is Personal Information and why do we collect it?
Personal Information refers to any data or opinion that can identify an individual. When providing our Services, excluding Client Therapy Services, we collect Personal Information such as names, addresses, email addresses, and contact numbers.
We obtain this Personal Information in various ways. This includes correspondence, telephone and fax, email, our website makelemonade.com.au, hardcopy client or subscriber forms, our website, media and publications, other publicly available sources, cookies, and third parties. We do not guarantee the website links or policies of authorised third parties.
The primary purpose of collecting your Personal Information is to provide our services to you and for marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. If you wish to unsubscribe from our mailing/marketing lists, you may do so at any time by contacting us in writing.
Whenever we collect Personal Information, we will, where appropriate and possible, explain why we are collecting the information and how we plan to use it.
Third Parties
We will collect your Personal Information directly from you whenever reasonable and practical. However, there may be circumstances where we receive information from third parties. In these situations, we will take reasonable steps to ensure that you are informed about the information that the third party has provided to us.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
We store your Personal Information in a way that effectively protects it from misuse, loss, and unauthorised access, modification, or disclosure.
When we no longer need your Personal Information for the intended purpose, we take reasonable steps to destroy it or permanently de-identify it. However, we usually keep most of the Personal Information in client files for a minimum of 7 years.
Access to your Personal Information
You have the right to access and update the Personal Information we hold about you, with some exceptions. If you want to access your Personal Information, please contact us in writing. Make Lemonade Psychology Pty Ltd will not charge a fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. To ensure the protection of your Personal Information, we may require identification from you before providing the requested information.
Maintaining the Quality of your Personal Information
Ensuring your personal information is updated is crucial to us. We will take reasonable steps to verify that your information is accurate and current. If you discover that the data we have is outdated or incorrect, please inform us as soon as possible. This will enable us to update our records and continue providing you with quality services.
Policy Updates
This Privacy Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
hello@makelemonade.com.au
+61 03 9122 5254
