Complaints

If you have concerns about your experience at Make Lemonade Psychology — including your care, communication, or conduct of any team member, please let us know.

You can:

• Speak directly with your psychologist or the Clinic Director

• Email us at james@makelemonade.com.au

We take all feedback seriously and aim to resolve concerns quickly and respectfully. Raising a concern won’t affect your care.

If you’d prefer to speak with someone outside the clinic, you can contact:

• Australian Health Practitioner Regulation Agency (AHPRA) — www.ahpra.gov.au

• Psychology Board of Australia — www.psychologyboard.gov.au