We’re looking forward to seeing you
Everything you need for your online appointment
Joining your session
1
Open the Video Consult link from your confirmation email. The subject line is Appointment Reminder - Telehealth (Online)
2
Allow access to your camera and microphone if your browser asks
3
Wait in the waiting room. Your clinician will join shortly
4
When they join, a blue Join button will appear. Click it to start
Clinicians may occasionally run a few minutes behind. If they haven't joined after 5 minutes, please call or email us.
Tips for a good session
Find a quiet, private spot where you won't be interrupted
Any device with a camera works fine. Phone, tablet, laptop, all good
A stable Wi-Fi connection will give you the best call quality
Headphones can help with audio quality, especially in a busier space
Running late?
Give us a call as soon as you can. Late arrivals may mean a shorter session.
Cancellations within 24 hours or no-shows incur the full fee. Within 48 hours, 50% applies. Monday sessions need notice by 9am Friday.
Call us · 03 9122 5254
We don't provide a crisis response service. If you need urgent support, call Lifeline on 13 11 14, or 000 in an emergency.
