Psychological support after a transport accident—from wherever you are
If you have an accepted TAC claim, you may be able to access psychology appointments by secure telehealth. Lemonade provides practical, compassionate support to clients across Victoria, including people living in rural and regional communities.
No travel. No waiting room. Just professional support from a place that feels comfortable and private.
Funding and approval requirements depend on your individual TAC claim. We can help you understand what information is needed to get started.
TAC may fund psychology treatment when it is reasonable, clinically appropriate and related to injuries from a transport accident. Telehealth can be used when it is suitable for your needs.
Your eligibility, available supports and any approval requirements are determined by TAC. An accepted claim does not automatically guarantee that every service will be funded.
Tell us that you have a TAC claim and share your claim number, accident date and contact details. You do not need to explain your full story in the enquiry form.
We confirm whether the service is appropriate and whether evidence or TAC approval is required before your first funded appointment.
Attend from a private place using a phone, tablet or computer. Where funding is confirmed, we invoice TAC directly for approved services.
This short questionnaire helps us understand your circumstances a little better and kickstarts your onboarding process. Once completed, we’ll reach out to tee up your first appointment.
We welcome enquiries from GPs, allied health providers, lawyers, rehabilitation professionals and TAC recovery teams seeking accessible psychological support for a client.
Please include the client’s contact details, TAC claim number, relevant approval information and the reason for referral. Share clinical documents only through an appropriate secure channel.
Before your first appointment
TAC-funded treatment generally requires an accepted claim. You can still contact us if you are waiting for a decision, but we will confirm the payment pathway before providing a funded service.
Approval requirements depend on the timing and circumstances of your treatment. For psychology treatment beyond 90 days after the accident, or when treatment is restarting after a gap, TAC approval may be required. We will clarify what is needed before you begin.
Where TAC funding is confirmed and the service is billed within the applicable TAC fee arrangements, we can invoice TAC directly. We will explain any possible fee before your appointment and will not assume that funding has been approved.
Yes. Telehealth is designed to make care accessible regardless of distance, provided it is clinically appropriate and you have a private, safe place to attend.
Potentially. TAC can fund some services received outside Victoria for people with accepted claims. Please enquire with your claim details so the appropriate requirements can be checked.
You will need a phone, tablet or computer, a reliable connection and a private place where you feel comfortable speaking. We will send simple joining instructions before the appointment.
Have your TAC claim number handy if you have one. We’ll listen, explain the next step and let you know what information or approval may be required.
We believe that everyone deserves the chance to lead a fulfilling life, no matter the lemons life throws at us.
SMS: 0468 130 490
Tel: 03 9122 5254
Fax: 03 9125 5850
hello@makelemonade.com.au
We proudly acknowledge the First Peoples of Victoria. We acknowledge their ongoing strength in practising the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.
We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.
